When we enter the health care system, it is often because you or someone you love is ill, injured or sick, or in need of long-term care. You have many questions and you are seeking help, and may not have anyone in your circle to ask.  It becomes confusing for the average person, the maze of tests, treatments, choices, options and opinions, endless forms and unfamiliar terms, hard choices to make and possibly large bills to pay.  Often many persons, don't know where to turn. 

How pHotential Health Can Help

When you turn to pHotential Health, we'll begin by carefully assessing your needs as a client.  I will help you navigate, support and be an advocate for you in the healthcare system so that it works for you.  I get to know you, your situation and your needs.  I gather the best available information and explain it in plain language, so that you can make the best possible decisions for yourself and/or your loved one.

My role can be very different for every client, I become your personal guide and champion advocating for you with doctors, hospitals, insurance companies, nursing homes, equipment suppliers, community services, and anyone and everyone involved in your care.

What Does a Healthcare Advocate, Guardian and Navigator Do?

With a Professional Advocate /  Guardian / Navigator, lighting your way, you see everything more clearly. Peace of Mind reduces stress, frustration and fear.  You know you are going to have the best possible healthcare experience because a caring competent professional is on your side, by your side, every step of the way.


  •      Facilitate movement through the medical system and access care
  •      Assist in making appointment, tracking progress and records
  •      Accompany to medical appointments, with pertinent information to give to the Dr.
  •      Accompany to medical tests, treatments and procedures
  •      Investigate and research treatment options


  •      Create a personalized health narrative to share with health care team
  •      Maintain health narrative-history, profile and medications
  •      Develop a personal goal-orientated plan based upon client's needs
  •      Discuss medical advice, procedures, and plan with healthcare team
  •      Ask relevant questions at medical appointments
  •      Prioritize and recommend next steps
  •      Ask the right questions of the right people at the right time



  •      Help client prepare for medical appointments
  •      Educate and translate complicated medical language
  •      Enhance client control and confidence through education
  •      Help client evaluate treatment options
  •      Guidance with difficult medical decisions
  •      Make connections with community and government resources
  •      Build confidence; provide reassurance, advice and emotional support
  •      Relay information to designated family member with clarity and understanding
  •      Attend home meetings upon request
  •      Help the client and family come to agreement on decisions that need to be made

   For more information on Canada's Healthcare System, visit


Make a free website with Yola